CUSTOMER SUPPORT
Help with your JEVA account.
Support for account access, privacy, billing, refunds, cancellation and course playback.
Seller and contact
JEVA is operated and sold by AntiboTech Incorporated, Newfoundland and Labrador corporation 92857.
395 Lakeshore Drive
Hammonds Plains, NS B4B 1Z7
CanadaRegistered and mailing office
55 Fort Amherst Rd
St. John's, NL A1C 5H2
Canada
Support and privacy: support@thefrenchyouknow.com. Public phone: +1 (902) 401-5966.
Contact support
Email support@thefrenchyouknow.comwith the account email and a short description of the issue. Never send a password, one-time sign-in code, full card number or card security code. JEVA may request account-bound verification before acting on a billing or privacy request.
Sign in or recover access
Request a fresh email code using the same address as the JEVA account. Do not share that code with support or anyone else.
My subscription is missing
Sign in to the same account used for checkout and choose Refresh access in Account. A checkout return URL alone does not grant paid access; JEVA waits for verified provider confirmation.
Cancel future renewal
Open Account → Manage subscription and use the customer portal. Cancellation stops future renewal at the end of the current paid period; access continues through the paid-through date.
Request a refund
State whether the request concerns the first payment or the latest renewal. The selected windows are 14 calendar days for a full first- payment refund and 7 calendar days for a full latest-renewal refund. Mandatory legal rights are unaffected.
Privacy or deletion request
Describe whether you want access, correction, export or deletion. The launch workflow must verify identity, stop any active renewal and explain records removed, retained or queued. Browser data on other devices may require local cleanup.